RESPONSIBILITIES

The Employee will:

• Perform foundational support tasks to ensure the timely and accurate processing of customer payments at Opco level. This role focuses on data entry, basic payment matching, and administrative assistance to the Order to Cash (OTC) team to maintain high levels of accuracy in the Accounts Receivable process.
• Perform in delivery capacity to ensure all OPCOS customer payments are received at OPCOS level and fully optimized in terms of collection and appropriate allocation
• Follow core Accounts receivable processes to ensure highly accurate customer payment collection and subsequent allocation
• Implement and deliver against optimized payment methods, collection and allocation seeking to maximize cost to serve and reduce costs/issues and inaccuracy at each stage using the OTC and Finance roadmap as a lever for progress.
• Provide management of unallocated credits (UCRs)
• Provide management of unidentified payments & collection posting (matching in MS NAV)
• Practically ensure that customer payments process as review constantly and progressive actions such as migration to e billing is enabled
• Assist in the payment allocation processing in MS NAV
• Implement and deliver against identified OTC/Finance programs regarding payment processes and works closely with Shared Services Accounts Receivable Manager to ensure coordinated delivery of results.
• Responsible for creating and publishing personal reports re cost to serve, migration to new methods, payment type promotion, collection.
• Work with branch teams (Ops, Productions, Distribution) to ensure coordinated approach re OTC accounts receivable process

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Graduate of a four-year course, preferably accountancy or business related
• 0 to 1 year+ experience in account receivables, customer service , finance , commercial, sales, marketing or in another related role
• Excellent understanding of the business, ideally with an in-depth knowledge of customer service operation / commercial / sales support/ billing and OTC processes
• Broad commercial / Credit management knowledge & strong financial knowledge
• Able to establish credibility with internal /external customer
• Enhanced analytical and innovation skills
• Strong attention to detail and accuracy in data entry
• Good communication skills for internal coordination

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About CITADEL Pacific

CITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.

Our holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing, fast-growing industries within the renewable energy and digital infrastructure sectors.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.